SCHOOL OF DISTANCE EDUCATION (SDE)

  • Research

    Research Area:
    • Poverty 
    • Leadership 
    • Empathy 
    • Organizational behavior 
    • Human resources 
    Research Grant:

    1. Maybank Grant: Catfish Farming Project and Learning Through Tablets at Pulau Nyior High School, Jitra, Kedah (PI). RM 21,000.00. From 1 January – 31 December 2024.

    2. Maybank Grant: Catfish Farming Project to Increase the Income of the Parent-Teacher Association of Sungai Taka Elementary School, Kedah (co-researcher). RM 21,662.00. From 1 January – 31 December 2024.

    3. FRGS Grant. Expanding The Risk-Taking Framework to Explain How Gender Diversity Contributes to Effective Cash Management Confronting Crisis (co-researcher). RM 77,700.00. From 1 September 2022 – 31 August 2025.

    4. BJIM Grant: Financial Management, Marketing, and Income Generation Through Sustainable Catfish Farming for the Community Around Pondok Tahfiz Muhammadiah, Charok Tala, Jeneri, Sik, Kedah (PI). RM19,000.00. From 1 October 2021 – 30 September 2022.

    5. Short-term Grant: Effect of Automotive After-Sales Service Quality and Image on Customer Loyalty Formation for Malaysian National Carmakers (co-researcher). RM24,306.00. From 1 January 2020 – 31 March 2023.

    6. Geran Keserakanan/collaboration grant UMK-USM 2017 RM 24,855.05 (co-researcher).

    7. Short-term Grant: The Impact of Leadership Effectiveness on the Quality of Healthcare Service at Universiti Sains Malaysia Hospital (HUSM), Kubang Kerian, Kelantan (PI). RM 30,000.30. From 1 June 2015 – 31 May 2017.

  • Publication

    Research Publication:

    1. Wan Abdul Rahman, Wan Afezah (2012). A Study to Determine the Impact of Empathy on Leadership Effectiveness among Business Leaders in the United States and Malaysia. ProQuest - (http://gradworks.umi.com/35/47/3547703.html).

    2. Wan Abdul Rahman, W. A. & Castelli, P. A. (2013). The impact of empathy on leadership effectiveness among business leaders in the United States and Malaysia. International Journal of Economics Business and Management Studies, 2(3), 83-97.

    3. Siti Haslina Md Harizan, Wan Afezah Wan Abdul Rahman (2016). Spirituality of Green Purchase Behavior : Does Religious Segmentation Matter? Journal of Research in Marketing, 6(3), 473-484.

    4. Wan Afezah Wan Abdul Rahman (2016). Empathy and Trust: Into a Better Workplace Environment. Journal of Business and Economics, 7(12), 2025-2034.

    5. Wan Afezah Wan Abdul Rahman (2017). The Impact of Leadership Effectiveness on the Quality of Health Care Service at Universiti Sains Malaysia Hospital (HUSM), Kubang Kerian, Kelantan, Malaysia. International Review of Social Sciences, 50(7), 407-415.

    6. Wan Afezah Wan Abdul Rahman (2017). Transformational Leadership and Empathy: The Impact of Quality in the Health Care Services in Kelantan. Malaysia. International Journal of Economics, Business and Management Studies, 4(1), 50-56.

    7. Wan Afezah Wan Abdul Rahman (2017). Prosthetics Services for Lower-Limb Amputation: Public versus Private Healthcare in Malaysia. International Journal of Emerging Trends in Science and Technology, 4(10), 6245-6249.

    8. Nooranida Arifin, Hasif RAfidee Hasbollah, Al Hafiz Ibrahim, Muhammad Hafiz Hanafi, Wan Afezah Wan Abdul Rahman, Roslizawati Che Aziz (2017). Provision of Prosthetic Services Following Lower Limb Amputation in Malaysia. Malaysian Journal of Medical Science, 24(5), 106-111.

    9. Zainil Hanim Saidin, Wan Afezah Wan Abd Rahman, Beni Widarman Yus Kelana & Rawiyah Abd Hamid. (2018). Does Relationship Quality Affect Customer Loyalty of Malaysian National Carmakers: Alternative Attractiveness as Moderator. International Journal of Supply Chain Management, 7(3), 160-173.

    10. Zainil Hanim Saidin, Wan Afezah Wan Abd Rahman & Rawiyah Abd Hamid. (2020). How the unique industry-specific measures of service quality and brand image can develop customer loyalty in automotive after-sales service. International Journal of Academic Research in Business and Social Sciences, 10(11), 847-865.

    11. Rawiyah Abdul Hamid, Siti Norasyikin Abdul Hamid, Oussama Saoula, Zainil Hanim Saidin, Wan Afezah Wan Abdul Rahman. (2020). The satisfaction of blended learning among Universiti Utara Malaysia (UUM) students. Journal of Critical Reviews, 7(16), 2317-2329.

    12. Wan Afezah Wan Abdul Rahman & Zainil Hanim Saidin. (2021). Customer loyalty: The effect of service quality and brand image in Malaysia’s automotive industry. International Journal of Asian Social Science, 11(4), 188-199.

    13. Zainil Hanim Saidin, Wan Afezah Wan Abdul Rahman, Noraini Nasirun, Sany Sanuri Mohd Mokhtar, Rohaizah Saad (2021). The impact of industry-specific after-sales service quality towards the enhancement of customer loyalty: A case of Malaysian National Carmakers. Productivity Management, 26(1), 174-198.

    14. Siti Soraya Lin Abdullah Kamal, Wan Afezah Wan Abdul Rahman & Faizah Abdul Ghani (2021). Challenges to parental involvement in children’s ESL learning. International Journal of Early Childhood Special Education, 13(2), 184-190.

    15. Saidin, Z. H, Wan Afezah W. A. R, Siti Noratisah M. N, Rohaizah S, Sany Sanuri M. M (2022). Examining industry specific after sales service quality towards the level of customer loyalty: A case of Malaysian national carmakers. E-Bangi, Journal of Social Sciences and Humanities, 19(4), 70-93.

    16. Wan Afezah Wan Abdul Rahman (3rd February 2022). Jendela Dewan Bahasa dan Pustaka. Kemiskinan dan peranan NGO.

    17. Wan Afezah Wan Abdul Rahman (11th March 2022). Dewan Kosmik. Inisiatif penternakan ikan keli Lestari.

  • Supervision

    PhD (On-going):

    1. Zhan Qingqing – The impact of family factors on college students’ mental health and social anxiety.

    2. Zhou Yiyong - A Study of Organizational Citizen Fatigue in Chinese Cultural Context.

    3. Bu Naiqing - Relationships of Trait-Like Factors with Intercultural Communication Competence.

    4. Li Yanmiao - An Empirical Study on The Relationships of Trait-Like Determinants with Intercultural Communication Competence.

    5. Nur Analiza Abdul Rahman - The Influence of Transformation on Job Satisfaction, Commitment, and Communication Among High School Teachers in Penang, Malaysia.

  • Recognition

    Recognition:
    Awards:

    1. Anugerah Perkhidmatan Cemerlang (Excellent Service Award). Universiti Sains Malaysia 2020.

    2. Recipient of Sijil Kecemerlangan Badan Jaringan Industri dan Masyarakat (Certificate of Excellence for Industry and Community Network Organization), Universiti Sains Malaysia 2014.

    3. Recipient of graduate scholarship award from Asia-Help and Freeman Foundation, New York (1999-2000).

    4. Dean’s List (Northwood University).

    5. Recipient of Yayasan Warisan Perajurit Malaysia Award.

    Recognition:

    1. Reviewer for Malaysian Journal of Medicine and Health Sciences 2023.

    2. Reviewer for Pertanika Journal of Social Sciences and Humanities (Special Issue) 2020.

    3. Reviewer for International Conference on Multidisciplinary Research 2015.

    4. Reviewer for Eastern Academy of Management 2015.

    5. Reviewer for Eastern Academy of Management 2011.

  • Consultancy

    Consultancy: 

    1. Professional research expert panel by Universiti Kebangsaan Malaysia (National University of Malaysia since September 2023. 

  • Community/Industry

    Community Engagement:

    1. Coordinator for community engagement program PPPJJ in Baling, Kedah, February 8, 2020.

    2. Coordinator for community engagement program PPPJJ with Cagamas Corporation and MPKK Kemaman, April 2019.

    3. Participated in charity program to help 10 underprivileged families in Jertih, Terengganu, December 1, 2017.

    4. Coordinator for flood relief program with TUDM on November 9, 2017 - providing essential items to flood victims at the Peranti Evacuation Center, Penang.

    5. Coordinator for charity program with TUDM Tanjung Bungah, Kulim, November 5, 2016.

    6. Coordinator for a welfare program with students and TUDM Tanjung Bungah, Kupang, May 7, 2016.

    7. Coordinator for Humanitarian Mission Program at Kg. Parit Panjang, Baling, Kedah, on March 13, 2016.

    8. Advisor to "Program Kasihmu Di Hatiku" with PPPJJ students at Pusat Wilayah Johor, on November 21, 2015. The program was sponsored by FAMA, Petronas, Emy Bakery, Khong Guan Biscuits, and Kota Puteri 2 High School, Johor Bahru.

    9. Advisor to "Program Misi Kemasyarakatan bersama pelajar PPPJJ di Pusat Wilayah Kelantan", on November 28, 2015.

    10. Coordinator for Community Program for Students of Regional Center PPPJJ, USM, September 17-19, 2014.

    11. Paradigm Shift Program Towards Academic Excellence, September 18, 2014.

    12. Participated in PPPJJ, USM Charity Program Gua Musang, Kelantan on 29-31 August 2014

    13. Coordinator for a community program at Kg. Padang Dan, Tiak, Baling, Kedah for staff and students, PPPJJ, USM on 23 May 2015.

    14. Coordinator for a community program at Kg. Padang Dan, Baling, Rumah Anak Yatim Ummu Salamah, Gerik dan Kg. Ulu Kerian, Gerik, Perak for staff and students, PPPJJ, USM on 4 July 2015.

    15. Volunteered as office assistant at Ann Arbor Senior Center, Michigan, USA.

    16. Volunteered and participated in Malaysian Cultural Night, a yearly event at University of Michigan, Ann Arbor, Michigan.

    17. Volunteered as teacher’s aide at Patchin Elementary School, Westland, Michigan.

    18. Volunteered as teacher’s aide at Crescent Academy International, Canton, Michigan.

School of Distance Education
Universiti Sains Malaysia, 11800 USM, Penang, Malaysia